2. Meet patients’ expectations for convenience
Patients today expect an elevated healthcare experience. A survey¹ by NRC Health found that 80% of patients would switch providers for “convenience factors” alone. In fact, convenience drives healthcare decision-making more than brand reputation and quality of care.
of patients would switch providers for “convenience factors” alone.
of patients prefer to book appointments online.
of millennials view phone calls as intrusive and prefer to text.
Communication features add ease to the patient experience.
Online booking
is a growing trend in healthcare that allows patients to schedule appointments at any time. Kyruus’ 2022 Annual Patient Access Survey2 reported that 40% of patients prefer to book appointments online.
Text to chat
involves two-way communication between you and your patient. It’s an important option, especially for millennial patients who prefer texts over phone calls. According to a survey3 by Open Market, 63% of millennials view phone calls as intrusive and prefer to text.
When searching for a text chat solution, look for:
- one that automatically logs conversations in the patient's medical record;
- 'bulk text' functionality that allows you to disburse custom payment links or send important notices to many - or all - of your patients at once.
Waitlist notifications
let patients know when earlier appointments open up. Not only does this help patients get the care they need sooner, it helps you maximize revenue by filling empty slots in your schedule.